Midwives are becoming more engaged with social media and electronic communications in both their professional and personal lives. We explore some of the pitfalls, precautions and powerful possibilities that social media offers to midwives in this article by Carolyn Hastie.
Social Media and Midwifery
Midwives love networking – whether sitting in the tea room, hanging out at the desk, having dinner out with colleagues or catching up at midwifery conferences, workshops and meetings. The buzz of midwives’ conversations and laughter is inevitable. The move to using social media as a way to stay in touch and keep connected has become easy for midwives.
What is Social Media?
The term “social media” is an umbrella term that covers the multiple ways that technology is used for social interaction. Social media differs from traditional media, such as newspapers, television and radio; in that anyone using mobile and web-based technologies can publish and receive information at any time. Real time interactive dialogue enables the co-creation of meaning and value of all aspects of social life – perfect for a socially-based profession such as midwifery.
Forms of Social Media
Mobile and web-based technologies take many forms. The main forms used by midwives are Email, Texting, Forums, Facebook, Twitter, LinkedIn, Blogs, Ning, Wikis, OneTrueMedia and YouTube. Wikipedia has an extensive categorised list of social media. There are links on the Wikipedia page to an explanatory note about each modality. Google ‘social media’ and you will be amazed by what comes up for you to explore.
Uses of Social Media
Social media offers a means through which people can post their experiences as they go about their activities and enables their followers and I or friends to be updated instantaneously. You will be familiar with email and texting, so I won’t go into those tools in this article. Most of you will be familiar with Facebook too. Midwives who engage with social media tend to use Facebook as their social network platform, sharing their lives and their photos. Some midwives also use LinkedIn, a platform used by business owners and other professionals. The microblogging site, Twitter, is popular with midwives too but most of them are from the USA.
Apart from social networking and updating friends on daily /hourly activities, social media is an excellent tool for raising awareness about issues, sharing information and organising events. As recent world events have demonstrated, one of the social media’s most powerful roles is in mobilising community support for political and/or public interest issues. When the Gold Coast Birth Centre was threatened with closure in 2010, a massive campaign was launched on Facebook and Twitter to inform people that closure was imminent.
The social media campaign culminated in a well-publicised rally, traditional media became involved and the birth centre remains open. During the Queensland floods at the beginning of 2011, we used Facebook and Twitter effectively as both official and unofficial sources of news and information.
The immediacy and success of that social media intervention dramatically increased the profile of social media for both government and the general public.
Ning is a useful social networking site for groups as it is password protected and requires moderation to enable access. You will find midwifery, birth and parent-related communities on Ning. Another popular social media tool is blogging. Many midwives blog. The word ‘blog’ is the contraction of ‘Web log’ and is a website which functions as an open online journal maintained by an individual. The blog owner, or an invited guest, writes regular commentaries about events, ideas and/or experiences. An example of a midwifery blog is Queensland’s Midwife Thinking by Rachel Reed.
If you would like to find out more about the way that health professionals use social media, Sarah Stewart, the social media guru midwife has a blog article A discussion with health professionals about their use of social media with a video discussion on the use of social media. Sarah has initiated and coordinated the immensely successful and popular Virtual International Day of the Midwife, a virtual conference held over a 24-hour period on 5th May. This year, 2011, marks the third year of that conference. You can find the details on Sarah’s blog. Social media is making inroads into health care as healthcare facilities and doctors seek to improve patient-doctor communication. Dr Kevin Pho, has a popular Medscape blog, Kevin MD. He also discusses on YouTube Social Media to Traditional Media the way that social media helps to prepare doctors to talk with patients and the general public.
Traps for the Unwary
Some of my greatest learning has been from sharing stories about birth with other midwives. Sitting in the tea room or going out to lunch and talking shop is usually safe for discussing clinical issues and we are all aware of the need to ensure confidentiality in those forums. Those words we shared disappeared into thin air and only our memories recorded what we talked about.
However, the online environment and midwives communicating through social media permanently record our conversations. The fact anyone in the online world can forever read what we say and how we say it. It means we as health professionals must be careful to project a professional persona in all our online communications. A rule of thumb for engaging in any social media is to ensure that you don’t write or say anything that you wouldn’t want to read on the front page of the national newspaper.
A recent study found that there were inappropriate physician comments on Twitter. The researchers in this study identified 3 per cent of the posts that were unprofessional because the posts contained:
- Discriminatory statements
- Potential violations of patient privacy
- Sexually explicit material (Rettner, MyHealth NewsDaily LMSNBC, 2/17).
About 1 per cent of posts included unsupported claims about a product or repeated promotions for certain health products. Ten of these tweets contradicted medical guidelines or knowledge (HealthDay, 2/17).
The Australian Medical Association was recently concerned that its members could find themselves in trouble through inappropriate behaviour on social networking sites so they developed A guide to online professionalism for medical practitioners and medical students (available on their website). Even Liberal Party MPs now have a Liberal Party guide to social media, after several MPs were forced to resign for posting controversial tweets.
People do strange things, like calling in sick and then updating their status on Facebook talking about what they are doing for the day – neither wise nor honest.
Employers don’t take kindly to employees who bad-mouth their workplace on social media sites either. Remember that the information and images you post on social networking sites are there forever.
An increasing trend is for employers to check prospective employee’s online information and take that information into their consideration of the applicant’s suitability for the position. Employers are looking at what their current employees are writing. I was told recently that someone employed at a university was advised to “defriend” another person who posted a negative news item about the university on their Facebook page. Women in our care, and our colleagues, may also check us out on social networking sites.
As a summary of the perils that befall the unthinking, here is a list of don’ts that have led to people being defriended.
- Don’t post off-colour remarks
- Don’t post confidential details
- Don’t badmouth your clients
- Don’t disrespect your employer
- Don’t post inappropriate photos
- Don’t create animated videos of your co-workers
- Don’t talk trash about your boss
- Don’t play hooky – and then post about it
Netiquette and Social Media
So how do we engage in social media and stay safe? While I’m sure the mistakes made in the examples above will not be made by any midwife, there are other pitfalls that need to be considered. We need an appreciation and understanding of the set of social conventions regarding online communication to ensure our communication will not offend others or land us in hot water. An important consideration is that there are no body language cues available for people to read what we mean in online communication.
The lack of body language cues means that humour can be misread or misinterpreted. This is especially what we may consider as merely sarcasm and wit. We, therefore, have to ensure our message is clear and personable.
Other important aspects of Netiquette are:
- Netizens considered capital letters for whole words to indicate shouting as rude
- Keep emails short and put the important part of the message in the top sentence
- Make sure the email subject line is appropriate to the email topic
- Don’t expect or demand immediate responses when you sent emails or texts. Also, don’t send another one immediately if there isn’t a quick reply
- If you need to discuss something private or urgent, ring the person or direct message (DM) them. Don’t put it where everyone can see it
- Don’t conduct personal, private conversations on social media unless the site is safe and has tight security. Also, even then realise that the information, even DMs and emails can be subpoenaed by a court
- Be courteous and polite
- Ensure the message is the message you send. Reread before posting and ask yourself, how will the person who will receive this message will interpret it?
What to avoid
- Avoid the use of profanities
- Avoid any words or images that victimise, blaspheme or vilify
- Avoid any words or images that are racist, sexist and anti-religious
- Treat everyone and talk about everyone in positive terms
- Don’t post and/ or tag unflattering or compromising photos of friends.
- Be aware of your own photos and ensure the photos you are posting are professionally appropriate
- Be wary of who you ‘friend’ and your privacy settings; often they require you to take some action to ensure privacy.
- Be aware that privacy settings are still vulnerable. Ensure spelling and grammar are correct
- Remember that you are projecting your professional image whether you realise it or not
- If someone else makes a mistake, be kind. If you choose to correct them, do it privately and kindly.
- Be respectful of intellectual property.
The USA’s Centre for Disease Control and Prevention produced an excellent Social Media Toolkit for health professionals you will find interesting and useful.
The rule of thumb bears repeating here. Don’t post anything you would not want to see on the front page of the national newspaper.
Remember, even with all those social networking rules, engaging in social media is fun and informative. The various forms of social media provide great tools for keeping in touch with family and friends. Social networking is a wonderful way to promote midwifery. Through it, you can make friends across the world in your areas of interest and expertise. If you keep the ‘rule of thumb’ in mind, you will enjoy the sense of connection social networking bring. You can even feel free to develop a blog and tweet. Secure in the knowledge that you are safe professionally and personally because you know the rules of engagement.
I look forward to seeing you online.
First appeared in Midwifery News Autumn 2011 pages 23-25 – reproduced with permission
Carolyn Hastie’s background is midwifery and primary health care. Carolyn has over twenty-five years of experience as a private midwife providing continuity of care to women and their families. Your feedback is welcome. Comments and questions can be sent to Carolyn http://thinkbirth.blogspot.com, Twitter @thinkbirth